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| FAQs | < Back |
Yes. Because we use 126 bit encryption, any data you submit in our website will be 126 bit encrypted. You can click the lock at the status bar to verify. (Lock will appear when you submit data or in the Shopping Cart). Yes. Because credit card payment will be redirected to 2Checkout Inc. (www.2CO.com) secure payment page, you'll enter your credit card information there and make your payment in the secure environment. This is only for your own benefits, if you signup & buy by simply entering your Email, it makes the order processing easy and save your steps to check out and track your orders. When you first time shopping on our shop, our system will automatically create you a customer account using your signed up email address, every time you check out it will track your order into your account and updates your total order amount and times you ordered. When your total order amount reaches a certain value you'll get certain percent of discount, please read "About Discount" for more information. According to your order history you'll get other benefits as well. If you are an experienced online shopper, you might know that without an email address it's not possible to shop online. It's just the matter of offering it earlier or later. But if you offer it earlier, that will benefit you and also saves your time. Your email address is safe with as, we don't share your email address with a third party. Please read our Privacy Statement for More information. You have choice to password protected or not to protect your account, you can see a password option in the check out page. If you password protect your account, system will save your personal information, you have choice to save your recipient information as well. Your information will be safely kept in our database and you can reach it when you check out or by logging in to Customer Service / My Account page by entering your password. (Please click on Customer Service to learn more about your account and other services). When you check out you can see a password option in the top of the check out form. Otherwise if you want to set up password before check out or without checking out, you can click any of the password protected page buttons such us (My Account, My Orders, My Recipients, My Reminders) under Customer Service on the left navigation panel. It will shows you the set up password form, if you didn't set up your password yet. There are two cases. Case1 - You are the person who currently sign up or logged in, and you want to use another email address as your Customer Email, in this case, please click on My Account on the left navigation panel under Customer Service. You can change your email and other details there. Case2 - This is a family or public computer and you are not the person who currently signed up or logged in, in this case, please click Logout or Signout button on the left navigation panel under Customer Service, and then sign up with your own email address. Please click on My Account on the left navigation panel under Customer Service. You can change your password and other details there. Simply click on the "Forgot Password" button beside the password box. In the popup forgot password window, click "Send" button. Our system uses encryption for passwords, System will reset you a new password and send it to your Customer Email box. If you forgot your password ,and did not get enough help from the system, pls write to best@flowersplusgifts.com , or call us at +86 13911209563 , +86 10 85891454, we can remove the password for you right away. You've been signed up - means that you signed up using your customer email, and system knows who you are but if your account is password protected, you still need to login to view your password protected personal data. Example: someone else signup using your email address (as you can't keep your email address as a secret), but if your account is password protected, they can't view your password protected personal data. Such as your personal details, your orders, your recipients, reminders, they can't even buy something using your email address. You've been logged in - means that system knows who you are and you already passed the password authentication by logging in and you can view your password protected personal data. Logout - means that system will expire your remembered password, but your still remain signed in (system still remember your customer email). If this is your personal computer, and if you don't want to signup and login every time, you might keep yourself logged in, but if this a public computer, you must both sign out and logout. Signout - means that if you are logged in system will expire both remembered password and customer email, if you are only signed in system will expire remembered customer email. If this is your personal computer, and if you don't want to signup and login every time, you might keep yourself logged in, but if this a public computer, you must both sign out and logout. Every time you add a product to your Shopping Cart, you'll be redirected to "Make Your Gift Special" page, you can click on the special gift "details & buy" button, then in the pop up special gift details window click on "Buy Now" button to add it into your Shopping Cart and then close the window, you might add more special gifts in same way. If you want to go to your shopping cart, please click on "Shopping Cart" button at the top menu or click "Next" button at the bottom of Make Your Gift Special page. When your order amount reaches $150 you will receive 10% discount. When your order amount reaches $300 you will receive 12% discount. When your order amount reaches $500 you will receive 15% discount. When your order amount reaches $800 you will receive 20% discount. The delivery is free. But if you deliver to suburbs (more than 40 minutes drive from down town) please choose delivery cost $ 8 / Y 65 when you check out, that is regardless of the sum of your purchase. The delivery is free. But if you deliver to suburbs (more than 40 minutes drive from down town) please choose delivery cost $ 8 / Y 65 when you check out, that is regardless of the sum of your purchase. If you want same day delivery, please call +86 13911209563 to inform us. For same day delivery we add 10% of your total payment as same day delivery cost. If you live in Beijing or Shanghai and order flowers at least 6 times a year, you can choose "Buy now & pay later" payment method when you check out, we simply keep a record of your purchases and will keep you informed about your order amount, you can choose to pay once every month or once every year, we will send our staff to collect the payment at your place at your request. If your order amount reaches US$120, we'll give you a bouquet of seasonal flowers for free when we collect payment. If you don't live in Beijing or Shanghai, but if you can let us collect the payment at you friends place, you can still choose "Buy now & pay later" payment method, but you'll have to order flowers at least 6 time a year. Please click on the Customer Service button on the left navigation panel for detailed information. If your account is password protected, you can save your recipient information to your recipient list, and when you check out, you can just simply select a recipient from your recipient list instead of typing the same information again. if you don't want to save the recipient information, please remember to uncheck the save recipient checkbox. Please click on "My Recipients" button on the left navigation panel under Customer Service. Recipient ID will help you distinguish same named recipients with the different delivery address and phone when you check out. Example: You have a recipient called Marry, you sometimes delivery to her office but sometimes her Home, then you can add 2 Marries and set ones Recipient ID to Marry Office and set another to Marry Home. You might create you own customized self made Electronic Greeting Card with our product pictures using Send E-Card function and send it to your friends or SOMEONE. Please click on Send E-Card button to learn more. You might also tell someone about the product you are currently viewing by clicking Tell A Friend button. |
